🔁 Refund Policy
At AI Library BD, customer satisfaction is our priority. That’s why we’ve designed a transparent and fair refund policy to ensure a smooth experience for every customer.
✅ Full Refund Conditions
If a product you’ve ordered is out of stock—or if one or more items in a multi-product order are unavailable—and there is no possibility of restocking them shortly, a full refund will be issued for the unavailable item(s).
🔄 Partial Refund Conditions
If you experience any issues with your subscription during the validity period and we are unable to provide a replacement or a solution, you’ll be eligible for a partial refund based on the remaining subscription duration.
Example:
You’ve purchased a 1-year subscription. After 6 months, if the account becomes unusable and we are unable to resolve the issue, you will be refunded the equivalent amount for the remaining 6 months.
💳 Refund Methods
Refunds are processed through the same method you used to make the original payment.
Whether you paid through bKash, Nagad, or any mobile financial service (MFS), you’ll receive your refund via the same platform.
Cash payments will be refunded in cash as well.
⏳ Refund Processing Time
Refunds will be initiated within 72 hours from the date of your refund request. The refund will be processed through the same payment method used for the original transaction.
💸 Refund Charges
Absolutely no charges will be deducted during the refund process.
🛍️ Refund on Discounts or Cashback Offers
If your order was placed using a discount or cashback offer via bKash, Nagad, or Rocket, please note:
Discounts: Only the actual paid amount will be refunded.
Cashback: Any cashback amount is non-refundable.
Example:
If you bought a product worth ৳1,000 under a ৳100 discount and paid ৳900, your refund will be ৳900 only. If you received cashback after full payment, the cashback amount will be deducted from the refund.
If you have any further questions, feel free to contact our support team. We’re always here to help!
Thank you for choosing AI Library BD.